Privacy Policy

UD Software Solutions Group (UD Group) takes care to protect the data privacy of our website users, and we comply with all relevant data protection legislation relevant to the UK. We will not share your information with third parties, except if required to do so by law.

Below is some information on how we will use your data.

Who Is Collecting Your Information?

We are UD Software Solutions Group (UD Group). Our registered address is Parkway House, Palatine Road, Manchester, M22 4DB, United Kingdom. If you wish to contact us, you can call +44 (0) 800 690 6324 or email hello@udgroup.co.uk

What Information Do We Collect?

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

You have the option on certain pages within this site to submit personal information to UD Group in order that we might send you further information or contact you with regards to a request. To opt out of any email communications from us, please click the ‘unsubscribe’ link at the foot of the email in question.

Information we collect includes:

  • Questions, queries or information you submit, including your email address if you contact us via the website
  • Details of which version of web browser, device, network and operating system you used
  • Information on how you use the site, using cookies and page tagging techniques

Unless you choose to fill out a ‘Contact Us’ form, (found on many of the pages of this website) or you email us directly, UD Group does not collect personally identifiable information about you (such as your name, address, telephone number, e-mail address, etc). In the ordinary course, UD Group only uses the personally identifiable information you provide solely to respond to your enquiry.

What Do We Do With Your Data?

We use the information we collect from you in a few different ways:

  • To improve the site by monitoring how you use it
  • To contact you about your enquiry regarding our software products
  • In connection with any request or enquiry you make, your information will be passed directly to the relevant department within the business

UD Group reserves the right at all times to disclose any information as deemed necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at its sole discretion.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by UD Group.

Cookie Policy

This website uses cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. This helps us to provide you with a good experience when you browse the website and also allows UD Group to improve the Site and services offered from time to time.

UD Group may use cookies in the following ways:

  • Where they are essential to make the website work;
  • To enable the personalisation features on the website (which give you the ability to recall recently viewed pages and see information which you have input online)
  • To compile anonymous, aggregated statistics that allow us to understand how visitors use the website and to help us improve the structure of the website.

We use a minimal number of different cookies on our site. For more information about cookies, visit https://www.aboutcookies.org for detailed guidance.

The list below describes the cookies used on this site and what they are used for. Currently we operate an ‘implied consent’ policy which assumes that you are happy with this usage. If you are not happy with this policy, it is recommended that you delete the cookies, after having visited the site, or browse the site using your browser’s anonymous usage setting.

First Party Cookies

These are cookies that are set by this website directly.

Third-Party Cookies

Third-Party cookies are set on your machine by external websites whose services are used on this site. For more information, check the respective policies of each of these sites to see how exactly they use information and to find out how to opt out, or delete, such information.

We usually use the following third-party cookies:

Deleting Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience.

Internet Explorer: https://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&p=cpn_cookies

Firefox: https://support.mozilla.org/en-US/kb/Blocking%20cookies

What’s the Law?

Recently, the law on cookies has changed. Now websites that try to place performance, functionality, and targeting and advertising cookies need your permission before they can place them onto your computer. 

Data Protection/GDPR

UD Group appreciates your privacy and places the highest importance on protecting the integrity of your data, whether about you, your company, your transactions, your products or your services.

At any time, if you have any questions regarding data protection in UD Group, you may contact us by email marketing@udgroup.co.uk

Other Websites

This website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Your Rights

The right to be informed – UD Group has an obligation to provide “fair processing information”. We comply with this through this privacy notice which emphasises the need for transparency over how we use personal data.

The right to access – You have the right to obtain confirmation that your data is being processed and a right to obtain access to your personal data (eg. By receiving a copy of it). We have an obligation to provide this information within 1 month of your request.

The right to rectification – You have the right to have your personal data rectified if it is inaccurate or incomplete. If UD Group has provided your details to a third-party, then we have a requirement to inform them of the rectification where possible

The right to restrict processing – You have the right to restrict or block processing of your personal data. Where processing has been restricted UD Group has the right to store the personal data, but we are not permitted to process it further. We will retain enough information about you to ensure that restriction is respected in the future.

The right to erasure (also known as the right to be forgotten) – You have the right to request deletion or removal of your personal data when there is no compelling reason for its continued processing.

The right to data portability – Data portability allows you the right to obtain and reuse your personal data for your own purpose across different services. It allows you to move, copy or transfer your personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This right only applies to personal data that you have provided to UD Group as the data controller; where processing is based on your consent or for the performance of a contract; and when processing is carried out by automated means.

The right to object – You have the right to object to processing based on legitimate interests of the data controller or the performance of a task in the public interest/exercise of official authority; direct marketing (including profiling); and processing for purposes of scientific/ historical research and statistics.

The right to withdraw consent – If we are processing personal data based on having received your consent you have the right to withdraw that consent at any time.

The right to complain to a supervisory authority – You have the right to lodge a complaint to the ICO using the following details:

Information Commissioners Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745

Changes to our Privacy Policy

We keep our privacy policy under regular review, and we will place any updates on this webpage. This privacy policy was last updated on 15 February 2019.

Further Information

For any information related to this Site and its use, please contact UD Group at marketing@udgroup.co.uk

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